The Knoll Guesthouse – An Open Book
Booking: All bookings must be secured by card. We accept Visa, Euro/Mastercard and Amex. As a policy The Knoll does not usually take payments in advance, but we reserve the right to check on the validity of cards prior to arrival. We guarantee your privacy.
Check-In: 15.00 to 20.00 | Check-Out: By 10.30
Arrivals: Important information: The Knoll does not have a reception desk, your host greets all guests personally at the front door. Late arrivals are an issue so WE MUST KNOW WELL IN ADVANCE (BUT PREFERABLY WHEN YOU BOOK) IF YOU ARE GOING TO BE LATE. Whilst we try to be as accommodating as possible, we reserve the right to cancel an unannounced/unagreed late arrival.
Cancellations: In normal circumstances: Cancellations the day before will be subject to a charge of 100% of the first day’s booked rate. Cancellations on the day (including No-Shows) will be subject to a charge of 100% of the first plus any second day’s booked rate.
Cancellations for major sporting events: Cancellations the day before, and on the day (including No Shows) will be subject to a charge of 100% of the first plus any second day’s booked rates.
Children and Extra Beds: Please note that a cot can only be accommodated in our Family Room or our Large Double Room. Extra beds are not available except in our Large Double Room. Breakfast is free for children under 4.
Pets: Pets (with the exception of guide dogs) are not able to be accommodated.
Smoking: We are a strictly NON-SMOKING house. It is a criminal offence to smoke on our premises and we will charge for smoke pollution.