Policies

The Knoll Guesthouse – An Open Book

Booking: All bookings must be secured by card. We accept Visa, Euro/Mastercard and Amex. As a policy The Knoll does not usually take payments in advance, but we reserve the right to check on the validity of cards prior to arrival. We guarantee your privacy.

Check-In: 15.00 to 20.00 | Check-Out: By 10.30

Arrivals: Important  information:  The Knoll does not have a reception desk, your host greets all guests personally at the front door. Late arrivals are an issue so WE MUST KNOW WELL IN ADVANCE (BUT PREFERABLY WHEN YOU BOOK) IF YOU ARE GOING TO BE LATE. Whilst we try to be as accommodating as possible, we reserve the right to cancel an unannounced/unagreed late arrival.

Cancellations:  In normal circumstances: Cancellations the day before will be subject to a charge of 100% of the first day’s booked rate. Cancellations on the day (including No-Shows) will be subject to a charge of 100% of the first plus any second day’s booked rate.